November 23, 2016 Updated: November 23, 2016 3:35pm
They rented through City CarShare, a San Francisco nonprofit that was the Bay Area pioneer in car sharing — hourly rentals of vehicles from dispersed locations. Its wheelchair-accessible vans cost about $12 an hour, a significant savings for short trips compared with the $140 a day that traditional rental companies charge, Bednarska said.
This month City CarShare transferred its fleet to Getaround, a privately held startup that arranges hourly rentals of people’s personal cars.
The companies said the deal would be great for City CarShare members. But the accessible vans didn’t get transferred. Instead, Bednarska said, she received an email that they’d been “decommissioned” and a reservation she’d made months ago was canceled.
At the same time, some City CarShare members said they were dismayed by the abrupt transition and by some Getaround policies, such as requiring all renters to have Facebook profiles and to refill gas tanks. Their discontent underscores the culture clash of a merger, one that’s exacerbated when a nonprofit joins with a for-profit.