SMS Privacy & Communications

SMS Communications

If you provide your mobile phone number and expressly consent to receive text messages from the Center for Independence of Individuals With Disabilities (CID), we may send messages related to services, appointments, program updates, event notifications, and other information relevant to your relationship with CID.

Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP.

SMS Data Sharing Restrictions

CID respects your privacy and protects your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in information, consent records, and phone numbers collected for SMS communications are not sold, rented, shared, disclosed, or transferred to any third parties or affiliates for marketing purposes. SMS consent is not shared with third parties.

Information may only be disclosed as necessary to support the delivery of messages through contracted service providers or when required by law, and such providers are prohibited from using your information for their own marketing purposes.

SMS Terms of Service

Effective Date: September 11, 2026

By opting into SMS communications through a web form, paper form, verbal consent, or any other method, you agree to receive text messages from the Center for Independence of Individuals With Disabilities (CID).

Types of Messages You May Receive

By providing your consent, you may receive SMS messages related to:

• Appointment reminders
• Program and service updates
• Event notifications
• Follow-up communications
• Resource and referral information
• Account or case-related notifications
• General customer service communications
• Conversations with CID staff regarding services you have requested

Message Frequency

Messaging frequency may vary depending on your interactions with CID, the programs you participate in, and the services you request.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's pricing plan. Charges may vary for domestic and international messages.

Opting Out

To opt out at any time, text STOP to any message you receive from CID. After opting out, you will no longer receive SMS messages unless you provide renewed consent.

Help and Support

For assistance, text HELP or visit our website at https://www.cidsanmateo.org. You may also contact CID directly through the contact information provided on our website.

Privacy

Your privacy is important to us!

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• SMS opt-in information, consent records, and phone numbers collected for SMS communications are not sold, rented, shared, disclosed, or transferred to third parties or affiliates for marketing purposes.
• SMS consent is not shared with third parties.

For additional information regarding how we collect, use, and protect your information, please review our Privacy Policy (https://www.cidsanmateo.org/about/privacy-policy.php).

Visit our Privacy Policy (https://www.cidsanmateo.org/about/privacy-policy.php#privacy-communications) and Terms of Service (https://www.cidsanmateo.org/about/privacy-policy.php#terms-of-service).

Changes to These Terms

CID reserves the right to modify these SMS Terms of Service at any time. Any updates will be posted on this page with a revised effective date.

Contact Information

Center for Independence of Individuals With Disabilities (CID)
Website: https://www.cidsanmateo.org/
Email: info@cidsanmateo.org
Phone: 650-645-1780